# Back in the Building: What 30 Days Away Reveals About Your Agency

Page: https://stenobird.com/podcast/the-insurance-guys-podcast-410177/back-in-the-building-what-30-days-away-reveals-about-your-agency
Text version: https://stenobird.com/podcast/the-insurance-guys-podcast-410177/back-in-the-building-what-30-days-away-reveals-about-your-agency.md
Podcast: [The Insurance Guys Podcast](https://stenobird.com/podcast/the-insurance-guys-podcast-410177)
Published: 2026-07-01T10:00:00+00:00
Episode link: https://traffic.megaphone.fm/RFL2980829145.mp3
Audio file: https://traffic.megaphone.fm/RFL2980829145.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-insurance-guys-podcast-410177/episodes/back-in-the-building-what-30-days-away-reveals-about-your-agency
Duration seconds: 2261

## Resource

In this unfiltered conversation with Scott Howell, Bradley unpacks the 17 things he found broken in his agency after a month away, introduces the “Client Concierge” role he borrowed from Billy Wagner that’s reshaping how Portal Insurance handles quoting and producer development. Scott brings his own takeaway from the Paradiso Mastermind — a 15-minute weekly employee check-in — and both hosts get real about soft market struggles, summer scheduling with kids, and knowing when to cut your losses on the wrong hire.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-insurance-guys-podcast-410177/episodes/back-in-the-building-what-30-days-away-reveals-about-your-agency/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-insurance-guys-podcast-410177/back-in-the-building-what-30-days-away-reveals-about-your-agency.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.