# How Amazon's Customer Obsession Inspired a Home Service Revolution with Zac Dearing

Page: https://stenobird.com/podcast/the-home-service-expert-podcast-439107/how-amazon-s-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing
Text version: https://stenobird.com/podcast/the-home-service-expert-podcast-439107/how-amazon-s-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing.md
Podcast: [The Home Service Expert Podcast](https://stenobird.com/podcast/the-home-service-expert-podcast-439107)
Published: 2026-02-02T17:14:00+00:00
Episode link: https://homeserviceexpert.com/how-amazons-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing
Audio file: https://traffic.libsyn.com/secure/homeservicemillionare/HSE_Zac_Dearing_020226_Audio_Delivery.mp3?dest-id=567121
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-home-service-expert-podcast-439107/episodes/how-amazon-s-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing
Duration seconds: 3506

## Resource

In this episode, Tommy Mello interviews Zach Deering, co-founder of Mantle, an AI-powered sales platform for home services. They discuss the evolving landscape of home services, the importance of creating a shopping experience for homeowners, and how technology can enhance sales processes. Zach shares insights from his background at Amazon and McKinsey, emphasizing customer obsession and the need for simplicity in business. The conversation also touches on generational differences in shopping behavior, the role of financing in home services, and the future of AI integration in the industry. Learn more about Mantel: www.usemantel.com Mantel Homeowner Shopping Attitudes Report https://www.usemantel.com/survey 00:00:00 Cold Open 00:00:06 Title Sequence 00:00:26 Show Notes VO 00:01:11 Intro Into Interview 00:26:02 Insertion 00:27:04 Interview Resumes 00:57:45 Outro

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-home-service-expert-podcast-439107/episodes/how-amazon-s-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-home-service-expert-podcast-439107/how-amazon-s-customer-obsession-inspired-a-home-service-revolution-with-zac-dearing.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.