# Episode #328: Turning Operations into a Competitive Advantage

Page: https://stenobird.com/podcast/the-higher-ed-geek-podcast-1126176/episode-328-turning-operations-into-a-competitive-advantage
Text version: https://stenobird.com/podcast/the-higher-ed-geek-podcast-1126176/episode-328-turning-operations-into-a-competitive-advantage.md
Podcast: [The Higher Ed Geek Podcast](https://stenobird.com/podcast/the-higher-ed-geek-podcast-1126176)
Published: 2026-05-06T07:00:00+00:00
Episode link: http://higheredgeek.com/podcast
Audio file: https://afp-232483-injected.calisto.simplecastaudio.com/fb612789-3126-4c18-a9af-51b679db73e3/episodes/2582faf7-fc7f-430e-a8a5-60fec8f5b5ff/audio/128/default.mp3?aid=rss_feed&awCollectionId=fb612789-3126-4c18-a9af-51b679db73e3&awEpisodeId=2582faf7-fc7f-430e-a8a5-60fec8f5b5ff&feed=doLZc_ov
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JSON: https://stenobird.com/v1/public/podcasts/the-higher-ed-geek-podcast-1126176/episodes/episode-328-turning-operations-into-a-competitive-advantage
Duration seconds: 1387

## Resource

This week, Dustin chats with Andy MacIsaac of Laserfiche about how automation, content management, and smarter workflows are reshaping the student experience in higher education. They explore how reducing operational friction—through faster processes, better data visibility, and improved transparency—can build trust with students while also driving enrollment and retention.

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## Transcript

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