# How a VP of Product Uses Claude Without Producing Slop | Matthew Wensing, Customer.io

Page: https://stenobird.com/podcast/the-growth-podcast-6993153/how-a-vp-of-product-uses-claude-without-producing-slop-matthew-wensing-customer-io
Text version: https://stenobird.com/podcast/the-growth-podcast-6993153/how-a-vp-of-product-uses-claude-without-producing-slop-matthew-wensing-customer-io.md
Podcast: [The Growth Podcast](https://stenobird.com/podcast/the-growth-podcast-6993153)
Published: 2026-06-09T22:14:59+00:00
Episode link: https://www.news.aakashg.com/p/claude-vp
Audio file: https://api.substack.com/feed/podcast/200603422/3c93ccd063801d512f31d82640886d52.mp3
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Duration seconds: 3017

## Resource

Today’s episode There are hundreds of guides on writing PRDs with Claude . Dozens on running user interviews . Almost nothing on how a VP of product actually uses it. Matt Wensing is VP of Product and Design at Customer.io . They crossed $100M ARR, just shipped an AI agent, and are one of the fastest growing companies in B2B SaaS right now. I asked him to show me his actual documents, his actual Slack threads, and the exact sessions where Claude helped him produce leadership grade output. What he showed me changed how I think about AI for leaders. Claude has the instincts of a brilliant new hire, it wants to deliver before it fully understands what you need, and at the VP level that gap shows up fast. Matt has spent months figuring out how to manage it, and in this episode he shows you everything. ---- Brought to you by: LogRocket - Find the bugs killing your conversion before your users do. I ran a head-to-head eval to see if that's true. ---- If you want access to my AI tool stack - Dovetail, Arize, Linear, Descript, Reforge Build, Relay.app, Magic Patterns, Speechify, Bolt.new and Mobbin - become an annual subscriber ($150), and grab Aakash’s bundle . If you want access to my AI PM customizations - PM OS , Job Search OS , and Prompt Library - become a founding subscriber ($250) . ---- Key Takeaways: 1. Take inventory before you open Claude - Before building anything, list every piece of raw material you already have. Zoom recordings, strategy docs, past presentations. The quality of what you feed Claude determines the quality of what comes out.2. Pivot content, do not write from scratch - Claude's best use case is transformation, not creation. Give it two inputs and ask it to reorganize one into the shape of the other. Matt calls this matrix multiplication.3. Build…

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