# Smarter Members, Smarter Utilization

Page: https://stenobird.com/podcast/the-granite-list-live-6598764/smarter-members-smarter-utilization
Text version: https://stenobird.com/podcast/the-granite-list-live-6598764/smarter-members-smarter-utilization.md
Podcast: [The Granite List Live](https://stenobird.com/podcast/the-granite-list-live-6598764)
Published: 2026-04-21T18:10:39+00:00
Episode link: https://thegranitelist.live/e/smarter-members-smarter-utilization/
Audio file: https://mcdn.podbean.com/mf/web/vtmnpfeprgnvz932/quizzify_mixdown.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-granite-list-live-6598764/episodes/smarter-members-smarter-utilization
Duration seconds: 1480

## Resource

Emergency room visits are one of the most misunderstood and expensive drivers of employer healthcare spend. In this week's episode of The Granite List.Live, Sally is joined by Al Lewis, Founder and Quizmeister-in-Chief of Quizzify and longtime health policy veteran, to uncover how smarter member education leads directly to smarter utilization. Al breaks down why ER visits now account for roughly 6% of employer health spend, when in reality they should be closer to 3%, and how employers can close that gap through better literacy, consent awareness, and validation.

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## Transcript

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