# The IRS’s service picture may be improving, but taxpayers are still running into real friction

Page: https://stenobird.com/podcast/the-federal-drive-with-terry-gerton-504783/the-irs-s-service-picture-may-be-improving-but-taxpayers-are-still-running-into-real-friction
Text version: https://stenobird.com/podcast/the-federal-drive-with-terry-gerton-504783/the-irs-s-service-picture-may-be-improving-but-taxpayers-are-still-running-into-real-friction.md
Podcast: [The Federal Drive with Terry Gerton](https://stenobird.com/podcast/the-federal-drive-with-terry-gerton-504783)
Published: 2026-05-18T11:00:00+00:00
Episode link: https://mgln.ai/e/345/rss.art19.com/episodes/87e0eb82-6542-42af-ae4b-0a96ab8f30fc.mp3?rss_browser=BAhJIg90cmFuc2NyaWJyBjoGRVQ%3D--952c5701c84ad333c69d5faa668f8177091704f0
Audio file: https://mgln.ai/e/345/rss.art19.com/episodes/87e0eb82-6542-42af-ae4b-0a96ab8f30fc.mp3?rss_browser=BAhJIg90cmFuc2NyaWJyBjoGRVQ%3D--952c5701c84ad333c69d5faa668f8177091704f0
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Duration seconds: 683

## Resource

The Taxpayer Advocacy Panel’s 2025 annual report surfaces nearly 200 recommendations on where IRS communication and services continue to break down. Philip Hwang, national chair of the Taxpayer Advocacy Panel at the IRS, explains what taxpayers are still struggling with and how their feedback helps to shape what changes next. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .

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## Transcript

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