# 2536: Why Patient Experience Wins in a Competitive Market

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Text version: https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923/2536-why-patient-experience-wins-in-a-competitive-market.md
Podcast: [The Dentalpreneur Podcast w/ Dr. Mark Costes](https://stenobird.com/podcast/the-dentalpreneur-podcast-w-dr-mark-costes-467923)
Published: 2026-06-22T15:44:00+00:00
Episode link: https://markcostes.libsyn.com/2536-why-patient-experience-wins-in-a-competitive-market
Audio file: https://traffic.libsyn.com/secure/markcostes/2536.mp3?dest-id=265820
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Duration seconds: 3095

## Resource

On today's episode, Dr. Mark Costes sits down with Dr. Parth Patel, owner of Revive Dental in Alpharetta, Georgia, to unpack his journey from associate dentist to owner of a thriving fee-for-service practice. Dr. Patel shares how his early exposure to different practice models helped him clarify the kind of dentistry he wanted to build, one centered on comprehensive care, patient relationships, and a high-touch experience. The conversation explores the realities of staying out of network, how his team communicates value to patients with PPO benefits, and why alignment in language, systems, and culture is critical from the first phone call through long-term retention. Throughout the episode, he emphasizes the importance of vision, intentional growth, premium patient experience, and building a practice that can scale without sacrificing identity. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://revivemysmile.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

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## Transcript

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