# The Art of Handling a Pissed Off Customer

Page: https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778/tcf1125-the-art-of-handling-a-pissed-off-customer
Text version: https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778/tcf1125-the-art-of-handling-a-pissed-off-customer.md
Podcast: [The Contractor Fight with Tom Reber](https://stenobird.com/podcast/the-contractor-fight-with-tom-reber-539778)
Published: 2026-05-14T07:00:00+00:00
Episode link: http://strongpreneur.libsyn.com/podcast
Audio file: https://episodes.captivate.fm/episode/367d7c01-a474-46e6-b008-3bd07b8a71ee.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-contractor-fight-with-tom-reber-539778/episodes/tcf1125-the-art-of-handling-a-pissed-off-customer
Duration seconds: 1470

## Resource

Stop being a punching bag for clients who don't respect your time or your team. In this episode, Derek and Tim break down a real-world blow-up with a customer who thought yelling would get him a free pass on the rules. You’ll learn how to match energy without losing your cool, why paperwork is your best weapon in a fight, and why "the customer is always right" is a lie that’s killing your profit. ============================================================ For over a decade, contractors have asked us the same question. Do you have a sales-only training program? The answer was always no. Until now. https://thecontractorfight.com/command ============================================================ == Rate the Podcast == Help your fellow contractors find the podcast! Please leave a rating/review. Apple Podcasts Spotify

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## Transcript

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