# The Hospitality Fixer Who Knows Why Guests Don’t Come Back | Samuel Graham (E162)

Page: https://stenobird.com/podcast/the-chef-jkp-podcast-1251632/the-hospitality-fixer-who-knows-why-guests-don-t-come-back-samuel-graham
Text version: https://stenobird.com/podcast/the-chef-jkp-podcast-1251632/the-hospitality-fixer-who-knows-why-guests-don-t-come-back-samuel-graham.md
Podcast: [The Chef JKP Podcast](https://stenobird.com/podcast/the-chef-jkp-podcast-1251632)
Published: 2026-05-14T02:00:00+00:00
Episode link: https://www.buzzsprout.com/1104464/episodes/19169333-the-hospitality-fixer-who-knows-why-guests-don-t-come-back-samuel-graham-e162.mp3
Audio file: https://www.buzzsprout.com/1104464/episodes/19169333-the-hospitality-fixer-who-knows-why-guests-don-t-come-back-samuel-graham-e162.mp3
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Duration seconds: 8074

## Resource

Send us Fan Mail What happens when someone who once worked underground in engineering tunnels ends up shaping some of hospitality’s most iconic guest experiences? Chef JKP sits down with Samuel Graham, founder and CEO of The LightUp Group, hospitality consultant, nightlife operator, and host of the Tasty Humans podcast. From bartending in London’s booming theme restaurant era to managing legendary nightlife venues like Pacha, Samuel shares a career shaped by chaos, people, reinvention, and ...

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## Transcript

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