# Robin Clevett & Sean Matthews On Customers Taking The... Page: https://stenobird.com/podcast/the-carpentry-show-1246511/robin-clevett-sean-matthews-on-customers-taking-the Text version: https://stenobird.com/podcast/the-carpentry-show-1246511/robin-clevett-sean-matthews-on-customers-taking-the.md Podcast: [The Carpentry Show](https://stenobird.com/podcast/the-carpentry-show-1246511) Published: 2026-04-27T17:00:02+00:00 Episode link: https://www.spreaker.com/episode/robin-clevett-sean-matthews-on-customers-taking-the--71672163 Audio file: https://api.spreaker.com/download/episode/71672163/carpentry_show_podcast_2026_ep_16.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/the-carpentry-show-1246511/episodes/robin-clevett-sean-matthews-on-customers-taking-the Duration seconds: 2631 ## Resource Sean Matthews joins Robin at the Fix Radio studios to talk about managing customer expectations and the nightmare of dealing with customers when you try to be accomodating and they take the mick in return. Sean also talks about current work, enquiries and challenges faced recently. ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-carpentry-show-1246511/episodes/robin-clevett-sean-matthews-on-customers-taking-the/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/the-carpentry-show-1246511/robin-clevett-sean-matthews-on-customers-taking-the.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.