# From Zoom Boom to AI Boom: What's Next for Customer Experience

Page: https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience
Text version: https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience.md
Podcast: [The Bridgecast with Scott Kinka](https://stenobird.com/podcast/the-bridgecast-with-scott-kinka-5670774)
Published: 2026-06-03T13:00:00+00:00
Episode link: https://podcasts.fame.so/e/q80vxjk8-shana-sean-zoom
Audio file: https://media.fame.so/86ljq6v8.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-bridgecast-with-scott-kinka-5670774/episodes/from-zoom-boom-to-ai-boom-what-s-next-for-customer-experience
Duration seconds: 2576

## Resource

In this live episode of The Bridgecast from Channel Partners in Las Vegas, host Scott Kinka sits down with Zoom's Sean Fair, Head of Americas CX Sales and Go-to-Market, and Shana Hafterson, Head of Americas CX Channel. Together they explore Zoom's dramatic evolution from a video meeting platform into a multi-billion-dollar enterprise customer experience powerhouse. From agentic AI and workflow automation to real-time audio-to-audio translation, this conversation cuts through the noise to show how modern IT leaders can drive business growth through smarter contact center tech. To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/

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## Transcript

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