# EQ and Empathy: The New Standard for Franchise Success with Roxanne Conrad

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Text version: https://stenobird.com/podcast/the-bliss-business-podcast-7082902/eq-and-empathy-the-new-standard-for-franchise-success-with-roxanne-conrad.md
Podcast: [The Bliss Business Podcast](https://stenobird.com/podcast/the-bliss-business-podcast-7082902)
Published: 2026-05-26T18:59:57+00:00
Episode link: https://podcasters.spotify.com/pod/show/zero-company/episodes/EQ-and-Empathy-The-New-Standard-for-Franchise-Success-with-Roxanne-Conrad-e3ju99a
Audio file: https://anchor.fm/s/f08fbcb8/podcast/play/120578794/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-4-26%2F424938241-44100-2-6fd2fe0efbded.mp3
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Duration seconds: 2429

## Resource

Success in business is no longer measured by growth alone. Today’s strongest leaders are being called to lead with emotional intelligence, empathy, consistency, and care. In this episode of The Bliss Business Podcast , we welcome Roxanne Conrad , Chief Operating Officer of Premium Service Brands , a home services franchisor with nine brands across categories including painting, garage doors, cleaning, remodeling, junk removal, grout restoration, handyman services, and plumbing. As COO, Roxanne oversees the day-to-day operations of the franchise system, helping drive consistency, efficiency, support, innovation, and collaboration across the organization. In Leading with Emotional Intelligence , we explore: • Why empathy is becoming essential to modern leadership • How emotional intelligence strengthens operations and franchise support • Why consistency and care must work together in service-based businesses • How leaders can build cultures of collaboration and trust • What it takes to scale without losing the human touch • Why the future of success depends on both performance and people 🎙️ Hosted by Stephen Sakach and Tullio Siragusa 🎧 Produced by Martha Huerta The new standard for success is not just what leaders achieve. It is how they help people feel seen, supported, and empowered along the way.

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## Transcript

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