# Ep 35 - Insights of Excellence – Drain Ninjas

Page: https://stenobird.com/podcast/the-better-smb-podcast-7059551/ep-35-insights-of-excellence-drain-ninjas
Text version: https://stenobird.com/podcast/the-better-smb-podcast-7059551/ep-35-insights-of-excellence-drain-ninjas.md
Podcast: [The Better SMB Podcast](https://stenobird.com/podcast/the-better-smb-podcast-7059551)
Published: 2026-06-01T21:22:33+00:00
Episode link: https://www.spreaker.com/episode/ep-35-insights-of-excellence-drain-ninjas--72286211
Audio file: https://api.spreaker.com/download/episode/72286211/6210c71f_b8de_c7f9_bd09_309594c280a3.mp3
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JSON: https://stenobird.com/v1/public/podcasts/the-better-smb-podcast-7059551/episodes/ep-35-insights-of-excellence-drain-ninjas
Duration seconds: 2690

## Resource

What does it take to build a high-performing business — and then hand it on to the next generation?David and Rob sit down with Jeff and Sasha Langham, the father-daughter team behind Drain Ninjas — a West Auckland drainage company and winner of the High Performance Award at the 2025 Northwest Country Business Association Business Awards. Drain Unblocking Auckland | Vacuum Loading | Drain Ninjas Their story starts simply: a gap in the market, a commitment to communication, and a family that saw an opportunity. Ten years on, they're a multi-service operation with a loyal team, a strong word-of-mouth reputation, and a business built to last beyond its founders.The conversation covers three big themes. First, the power of stepping back — entering the awards forced Sasha to reflect on a decade of progress she'd been too deep in the trenches to appreciate. Second, the team comes first — Drain Ninjas brought the whole crew to the awards night, because if the business wins, everyone wins. And third, succession done right — Jeff planned for the handover from day one, building a business that didn't revolve around any one person, with clear roles, documented plans, and support structures already in place.Their advice for other Kiwi family businesses? Start the conversation earlier than you think you need to. Clarify roles. Write it down. And don't wait until you're ready to retire to think about what happens next.Practical, honest, and full of hard-won insight — this one's worth sharing with every business owner you know. A big thanks to our web sponsors, Set Seed. Go to www.setseed.com to access great developers and an all-in-one platform for your business.

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## Transcript

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