# How Bland Is Replacing Legacy IVR Systems and Fixing Healthcare's Phone Problem

Page: https://stenobird.com/podcast/the-beat-6742488/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem
Text version: https://stenobird.com/podcast/the-beat-6742488/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcare-s-phone-problem.md
Podcast: [The Beat](https://stenobird.com/podcast/the-beat-6742488)
Published: 2026-05-04T04:00:00+00:00
Episode link: https://hlth-matters.simplecast.com/episodes/how-bland-is-replacing-legacy-ivr-systems-and-fixing-healthcares-phone-problem-Jd4HpGN5
Audio file: https://cdn.simplecast.com/media/audio/transcoded/53cc916b-8a9b-45a0-880f-d184ba4965ca/4638d5bd-a632-4fc4-86b6-fd564a6f868d/episodes/audio/group/cfac7950-e701-4a28-9718-44b2da20618f/group-item/5d3ee256-6082-4137-9d94-904d3fc40944/128_default_tc.mp3?aid=rss_feed&feed=F2qS_sm2
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Duration seconds: 1324

## Resource

In this episode, host Sandy Vance chats with Isaiah Granet, co-founder and CEO of Bland, for a sharp and eye-opening conversation about one of the most overlooked bottlenecks in healthcare: the phone call. Bland now handles 3.5 million phone calls a week, has raised over $100 million, including a $40 million Series B, and is backed by Emergence Capital, Scale, and Y Combinator. Isaiah brings a refreshingly honest take on what it actually takes to get voice AI into production in healthcare, why most vendors are just talking about it rather than doing it, and why the security risks hiding in third-party AI dependencies should be keeping every healthcare CIO up at night.

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## Transcript

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