# Eliminating Workflow Friction with Agentic AI with Kshitij Jaggi, Co-Founder and CEO of RISA Labs

Page: https://stenobird.com/podcast/the-beat-209012/eliminating-workflow-friction-with-agentic-ai-with-kshitij-jaggi-co-founder-and-ceo-of-risa-labs
Text version: https://stenobird.com/podcast/the-beat-209012/eliminating-workflow-friction-with-agentic-ai-with-kshitij-jaggi-co-founder-and-ceo-of-risa-labs.md
Podcast: [The Beat](https://stenobird.com/podcast/the-beat-209012)
Published: 2026-04-09T10:00:00+00:00
Episode link: https://hlth-matters.simplecast.com/episodes/eliminating-workflow-friction-with-agentic-ai-with-kshitij-jaggi-co-founder-and-ceo-of-risa-labs-l75vaw7y
Audio file: https://cdn.simplecast.com/media/audio/transcoded/53cc916b-8a9b-45a0-880f-d184ba4965ca/4638d5bd-a632-4fc4-86b6-fd564a6f868d/episodes/audio/group/3f9e184a-4441-4753-bdad-89300813bc7f/group-item/6a26440d-ea89-4270-8be7-d546260db77c/128_default_tc.mp3?aid=rss_feed&feed=F2qS_sm2
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JSON: https://stenobird.com/v1/public/podcasts/the-beat-209012/episodes/eliminating-workflow-friction-with-agentic-ai-with-kshitij-jaggi-co-founder-and-ceo-of-risa-labs
Duration seconds: 900

## Resource

Healthcare doesn’t have a technology problem; it has a workflow problem. In this episode, Kshitij Jaggi discusses why healthcare’s digital tools have failed to improve efficiency and how agentic AI can transform operations by completing work rather than creating more of it. He explains the critical difference between task automation and system-level orchestration, and why administrative bottlenecks, such as prior authorizations, delay care. He also explores how governance, traceability, and new oversight roles are essential for responsible AI adoption. Finally, he shares how throughput should define ROI and unlock better outcomes across the healthcare system. Tune in to learn how AI can eliminate friction, improve access to care, and reshape the future of healthcare operations.

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## Transcript

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