# #843: Pega's Matt Healy on the hidden costs of outdated technology

Page: https://stenobird.com/podcast/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310/843-pega-s-matt-healy-on-the-hidden-costs-of-outdated-technology
Text version: https://stenobird.com/podcast/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310/843-pega-s-matt-healy-on-the-hidden-costs-of-outdated-technology.md
Podcast: [The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX](https://stenobird.com/podcast/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310)
Published: 2026-04-14T04:00:00+00:00
Episode link: https://shows.acast.com/the-agile-brand-with-greg-kihlstrom/episodes/6a0c939fb23d275dcea766cb
Audio file: https://prefix.up.audio/s/sphinx.acast.com/p/open/s/6a0c9379b23d275dcea75cd0/e/47fb57be-32c2-11f1-8a64-47d60dd8aa95/media.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310/episodes/843-pega-s-matt-healy-on-the-hidden-costs-of-outdated-technology
Duration seconds: 1407

## Resource

What if the biggest obstacle to your AI strategy isn't the algorithm, but the 20-year-old software your team is forced to use every day? Agility requires not just a willingness to adopt new strategies like AI, but also the courage to dismantle the legacy systems that hold your people and processes captive. Today, we're going to talk about the hidden costs of outdated technology. While many leaders are focused on implementing the next generation of AI, new research suggests that the legacy systems still running in the background are not just inefficient—they're actively eroding employee morale, productivity, and could even be a major factor in employee turnover. To help me discuss this topic, I'd like to welcome, Matt Healy, Sr. Director, Product Strategy & Marketing at Pega. About Matt Healy Matt Healy, Senior Director of Product Marketing, leads product marketing and strategy for Pega Platform. He helps engage with enterprises to bring new solutions to life that enable faster legacy transformation, accelerated development, AI & automation at scale to unlock business agility, operational efficiency, and developer effectiveness. Matt Healy on LinkedIn: https://www.linkedin.com/in/mattbhealy/ Resources Pega: https://www.pega.com Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust Pega’s technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, Pega’s scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Learn more at Pega.com See the research from Pega mentioned on the show: https://www.pega.com/about/news/press-releases/ne…

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310/episodes/843-pega-s-matt-healy-on-the-hidden-costs-of-outdated-technology/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/the-agile-brand-with-greg-kihlstr-m-expert-mode-marketing-technology-ai-cx-1164310/843-pega-s-matt-healy-on-the-hidden-costs-of-outdated-technology.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.