# Supercharged Conversations: Unpacking the Future Fund Admin Forum 2026

Page: https://stenobird.com/podcast/that-super-show-7318065/supercharged-conversations-unpacking-the-future-fund-admin-forum-2026
Text version: https://stenobird.com/podcast/that-super-show-7318065/supercharged-conversations-unpacking-the-future-fund-admin-forum-2026.md
Podcast: [That Super Show](https://stenobird.com/podcast/that-super-show-7318065)
Published: 2026-06-03T20:00:00+00:00
Episode link: https://thatsuper.show/28
Audio file: https://episodes.captivate.fm/episode/f9350fd3-2cc2-47df-aff0-2e1a962149cc.mp3
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JSON: https://stenobird.com/v1/public/podcasts/that-super-show-7318065/episodes/supercharged-conversations-unpacking-the-future-fund-admin-forum-2026
Duration seconds: 1450

## Resource

#28. Join Sarah and Neil as they recap from day two at the Future Fund Admin 2026 forum in Sydney. This episode argues that super funds can’t achieve real member experience improvements by relying only on surface-level changes—like updated communication—without fixing the underlying systems and rules that shape every customer interaction. Through firsthand stories and honest discussion, the hosts show why complexity and legacy processes frustrate members and staff alike, and why personalisation efforts often walk a fine line between helpful and intrusive. The episode pushes leaders to rethink what “good” looks like and to get comfortable questioning long-held ways of doing things. Who should listen Member operations and service leaders wrestling with complaints about process complexity Fund digital and product teams struggling to make personalisation feel supportive, not creepy Communications managers tasked with responding to unhappy members when the root cause is out of their hands “If the underlying machinery isn’t any good… then somehow expecting that communications will somehow magically fix it is… magical thinking.” — Sarah Highlights The podcast dives deep into the evolving superannuation landscape, highlighting the pivotal role of member experience over technical jargon, which makes for a refreshing change. Listeners are reminded that even industry experts can struggle with superannuation processes, emphasizing the need for clearer communication across the board. Mary Payne's heartfelt story about her father's experience with super funds underscored the emotional weight behind the industry's technicalities, making it relatable. The conversation touches on the idea that improving member experience isn't just about technology, but fundamentally about understandin…

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## Transcript

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