# 603 - Transforming Patient Experience with Agentic AI: Reducing Administrative Burden at HIMSS26

Page: https://stenobird.com/podcast/talking-healthtech-773483/603-transforming-patient-experience-with-agentic-ai-reducing-administrative-burden-at-himss26
Text version: https://stenobird.com/podcast/talking-healthtech-773483/603-transforming-patient-experience-with-agentic-ai-reducing-administrative-burden-at-himss26.md
Podcast: [Talking HealthTech](https://stenobird.com/podcast/talking-healthtech-773483)
Published: 2026-05-04T17:30:00+00:00
Episode link: https://www.talkinghealthtech.com/podcast
Audio file: https://pscrb.fm/rss/p/episodes.captivate.fm/episode/1aa39b10-ab0a-41a1-9414-4a686611f4ae.mp3
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JSON: https://stenobird.com/v1/public/podcasts/talking-healthtech-773483/episodes/603-transforming-patient-experience-with-agentic-ai-reducing-administrative-burden-at-himss26
Duration seconds: 1938

## Resource

In this episode of Talking HealthTech, Peter Birch speaks with Dr Rowland Illing, Chief Medical Officer for Amazon Web Services, about how cloud technology is reshaping healthcare and what that means for the people working within it. They explore the rapid rise of AI and software agents, and how these tools are beginning to change the daily experience for clinicians, patients, and health system operators. They unpack AWS’s dual role as both a global cloud provider and an increasingly active contributor to healthcare solutions, sharing practical examples from health systems and life sciences organisations around the world. The discussion also looks at how infrastructure decisions made today are enabling new models of care, from streamlining administrative workflows to improving how patients access and navigate services. The conversation offers a grounded look at where healthcare is heading, what is already changing behind the scenes, and how technology can support better, more human-centred care when applied with purpose. This episode was recorded during the HIMSS26 conference and captures the latest conversations and innovations at the intersection of healthcare and cloud computing. Key Takeaways 🧬 AWS underpins global healthcare and life sciences, supporting drug discovery, health systems, and tech vendors worldwide 💻 AI and cloud services enable faster, more scalable solutions in drug discovery, imaging, and genomics 🔗 Modular, standards-based services like AWS HealthLake and HealthOmics foster interoperability and innovation for vendors and clinicians 🤖 The emergence of AI agents is automating admin tasks, streamlining scheduling, patient interactions, and clinical workflows 🙋 Patient education and transparency around AI use remain essential to build trust and impro…

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