# 5 Overlooked Post-Purchase Touchpoints That Drive Retention | Guest Host: Riley Trepanier

Page: https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318/5-overlooked-post-purchase-touchpoints-that-drive-retention-guest-host-riley-trepanier
Text version: https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318/5-overlooked-post-purchase-touchpoints-that-drive-retention-guest-host-riley-trepanier.md
Podcast: [Subscription Prescription | Weekly Doses to Boost Ecommerce Revenue](https://stenobird.com/podcast/subscription-prescription-weekly-doses-to-boost-ecommerce-revenue-6583318)
Published: 2025-10-28T10:00:08+00:00
Episode link: https://www.spreaker.com/episode/5-overlooked-post-purchase-touchpoints-that-drive-retention-guest-host-riley-trepanier--68185351
Audio file: https://api.spreaker.com/download/episode/68185351/sp_120_overlooked_touch_points_riley_final_64.mp3
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Duration seconds: 1081

## Resource

This week, our guest host, Riley, dives into 5 overlooked post-purchase touchpoints that can make or break your subscription retention. From education to personalization to transactional SMS, she lays out the simple but powerful strategies brands often miss — and how to turn them into moments that build loyalty, trust, and long-term growth. You’ll learn: ✔️ How to turn onboarding into a habit-building engine ✔️ Where personalization actually moves the needle ✔️ Why replenishment reminders and SMS are your hidden retention tools ✔️ How great inserts and unboxing experiences can drive advocacy If you're ready to strengthen your subscription experience beyond the buy button, this one’s for you. 📬 Subscribe for new episodes every Tuesday 🔗 Learn more at https://thesubscriptiondoc.com #subscriptions #ecommerce #retention #d2c #customerexperience #subscriptionbox

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## Transcript

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