# Making Transit Technology Work for People with Kristin Taylor

Page: https://stenobird.com/podcast/stop-requested-7057548/making-transit-technology-work-for-people-with-kristin-taylor
Text version: https://stenobird.com/podcast/stop-requested-7057548/making-transit-technology-work-for-people-with-kristin-taylor.md
Podcast: [Stop Requested](https://stenobird.com/podcast/stop-requested-7057548)
Published: 2026-07-20T16:57:26+00:00
Episode link: https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=217540361239&podcastShowId=190978181808&podcastEpisodeFileId=218134441035&podcastEpisodeCrmObjectId=571941428751&podcastEpisodeFileCrmObjectId=574451862320
Audio file: https://api-na1.hubspot.com/podcasts/v1/audio/file.mp3?portalId=48917308&podcastEpisodeId=217540361239&podcastShowId=190978181808&podcastEpisodeFileId=218134441035&podcastEpisodeCrmObjectId=571941428751&podcastEpisodeFileCrmObjectId=574451862320
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/stop-requested-7057548/episodes/making-transit-technology-work-for-people-with-kristin-taylor
Duration seconds: 2679

## Resource

In this episode of Stop Requested, I sit down with Kristin Taylor, Senior Director of UX at MBTA and Chief Experience Officer for Transit Ops. We explore the importance of designing transit technology around the full rider journey rather than just focusing on tools. Kristin emphasizes that trip planning is a process that requires accurate data and effective communication across all channels to ensure a smooth experience for riders. We discuss the significance of shared ownership in transit technology, the connection between transit tech and civic tech, and the need for agencies to prioritize user-centric solutions. Join us as we delve into how these insights can transform public transportation for the better.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/stop-requested-7057548/episodes/making-transit-technology-work-for-people-with-kristin-taylor/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/stop-requested-7057548/making-transit-technology-work-for-people-with-kristin-taylor.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.