# The AI Revolution in E-Commerce

Page: https://stenobird.com/podcast/software-spotlight-6604456/the-ai-revolution-in-e-commerce
Text version: https://stenobird.com/podcast/software-spotlight-6604456/the-ai-revolution-in-e-commerce.md
Podcast: [Software Spotlight](https://stenobird.com/podcast/software-spotlight-6604456)
Published: 2026-01-18T17:18:30+00:00
Episode link: https://softwareoasis.com/podcast/
Audio file: https://pscrb.fm/rss/p/injector.simplecastaudio.com/70139b84-c75c-45e6-b095-f707ab52c31f/episodes/5e65b456-cbc6-49e9-827c-e3ef25140376/audio/128/default.mp3?aid=rss_feed&awCollectionId=70139b84-c75c-45e6-b095-f707ab52c31f&awEpisodeId=5e65b456-cbc6-49e9-827c-e3ef25140376&feed=f1ikz9t1
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JSON: https://stenobird.com/v1/public/podcasts/software-spotlight-6604456/episodes/the-ai-revolution-in-e-commerce
Duration seconds: 2785

## Resource

In this insightful conversation, Karen Nikoghosyan, CEO of eSwap Global, shares his entrepreneurial journey from a young software engineer in Armenia to leading a multi-channel inventory and order management platform. Alongside host Michael Bernzweig, they discuss the transformative role of AI in e-commerce, emphasizing its impact on customer experience, operations, and the competitive landscape. The discussion also covers the challenges and opportunities of AI-driven marketing and the future of AI employees in e-commerce.

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## Transcript

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