# 9 Years, Zero Churn: The Agency Positioning That Turns Clients Into Long-Term Partners with Brooke Sellas | Ep #908

Page: https://stenobird.com/podcast/smart-agency-masterclass-with-jason-swenk-podcast-for-digital-marketing-agencies-391378/9-years-zero-churn-the-agency-positioning-that-turns-clients-into-long-term-partners-with-brooke-sellas-ep-908
Text version: https://stenobird.com/podcast/smart-agency-masterclass-with-jason-swenk-podcast-for-digital-marketing-agencies-391378/9-years-zero-churn-the-agency-positioning-that-turns-clients-into-long-term-partners-with-brooke-sellas-ep-908.md
Podcast: [Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies](https://stenobird.com/podcast/smart-agency-masterclass-with-jason-swenk-podcast-for-digital-marketing-agencies-391378)
Published: 2026-05-24T11:00:00+00:00
Episode link: https://jasonswenk.libsyn.com/9-years-zero-churn-the-agency-positioning-that-turns-clients-into-long-term-partners-with-brooke-sellas-ep-908
Audio file: https://traffic.libsyn.com/secure/jasonswenk/riverside_brooke_sellas_wix_ad_14_26_smart_agency_master.mp3?dest-id=181644
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Duration seconds: 1872

## Resource

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you still showing up for every function in your business after years because stepping back feels like abandoning what you built? Do you publish content consistently but wonder why it is not moving the needle? Today's featured guest owns a social media agency and built her client roster by getting on stage before she was comfortable doing so. She wrote a book that got her on the stages she wanted, and carved out a niche so specific that it made content marketers uncomfortable. In this conversation, she'll talk about how she landed enterprise clients with zero churn over nine years, what it actually takes to find a real differentiator, and much more. Brooke Sellas is the CEO and founder of B Squared Media , a Michigan-based agency offering social media management, paid media management, and social media customer care. Her social care practice works exclusively with enterprise brands at $5 billion and above in annual revenue, including long-term clients she originally closed nine years ago with zero churn since. She is the author of Conversations That Connect, a book built around the idea that social is a conversation channel, not a content channel. Brooke speaks at major marketing conferences, including Social Media Marketing World and now teaches AI at the University of California. In this episode, we'll discuss: Why your differentiator must be an outcome Being stuck in the Founder Evolution Framework Why hesitation regarding AI will kill your agency Subscribe App le | Spotify | iHear t Rad io Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That…

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