# Inside NYC Appliance Repair: Scaling Service With Heart in a High-End Market ft. David Oliva

Page: https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva
Text version: https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva.md
Podcast: [Service MVP Sales Training Podcast with Joe Crisara](https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281)
Published: 2026-05-16T03:00:00+00:00
Episode link: https://www.buzzsprout.com/2427007/episodes/19186580-inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva.mp3
Audio file: https://www.buzzsprout.com/2427007/episodes/19186580-inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/service-mvp-sales-training-podcast-with-joe-crisara-5854281/episodes/inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva
Duration seconds: 2304

## Resource

What does it really take to repair luxury appliances in Manhattan and Long Island? In this episode of the Home Service Heartbeat Podcast, Joe Crisara sits down with David Oliva, President of RD Appliance Services, to discuss the realities of modern appliance repair, leadership, technician training, and delivering premium customer service in one of the toughest service markets in the country. From navigating NYC traffic and high-security luxury buildings to training technicians on constantly...

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/service-mvp-sales-training-podcast-with-joe-crisara-5854281/episodes/inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/inside-nyc-appliance-repair-scaling-service-with-heart-in-a-high-end-market-ft-david-oliva.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.