# Grow or Die! How to Successfully be DIRECT with Your Employees with Richard Hart of Harts Services Page: https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services Text version: https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services.md Podcast: [Service MVP Sales Training Podcast with Joe Crisara](https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281) Published: 2026-01-12T20:00:00+00:00 Episode link: https://www.buzzsprout.com/2427007/episodes/18496166-grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services.mp3 Audio file: https://www.buzzsprout.com/2427007/episodes/18496166-grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services.mp3 Processing state: not_requested JSON: https://stenobird.com/v1/public/podcasts/service-mvp-sales-training-podcast-with-joe-crisara-5854281/episodes/grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services Duration seconds: 1912 ## Resource In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with sits down with Rich Hart, co-owner of Harts Services, a powerhouse company delivering plumbing, electrical, sewer, and HVAC services across Washington State. Rich shares the raw story behind building a company from door-knocking and struggle to a $30M operation with 165 employees—and why success in the trades isn’t about tools or trucks, but people, accountability, culture, and leadership. ... ## Actions - request_transcript: `POST https://stenobird.com/v1/public/podcasts/service-mvp-sales-training-podcast-with-joe-crisara-5854281/episodes/grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services/transcription-requests` — Idempotently request low-priority transcript generation for this episode. - read_markdown: `GET https://stenobird.com/podcast/service-mvp-sales-training-podcast-with-joe-crisara-5854281/grow-or-die-how-to-successfully-be-direct-with-your-employees-with-richard-hart-of-harts-services.md` — Read the agent-friendly Markdown representation of this episode resource. A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed. ## Transcript Full transcripts are not published on public pages unless there is a clear rights basis.