# 476 Positive Communication, Temperaments, and the WOW Effect with Paule Genest

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Text version: https://stenobird.com/podcast/scaling-up-h2o-7746/476-positive-communication-temperaments-and-the-wow-effect-with-paule-genest.md
Podcast: [Scaling UP! H2O](https://stenobird.com/podcast/scaling-up-h2o-7746)
Published: 2026-05-15T05:00:56+00:00
Episode link: https://scalinguph2o.com/?p=61648
Audio file: https://traffic.libsyn.com/secure/scalingup/Scaling_Up_H2O_-_476_-_Paule_Genest_v3.mp3?dest-id=797464
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JSON: https://stenobird.com/v1/public/podcasts/scaling-up-h2o-7746/episodes/476-positive-communication-temperaments-and-the-wow-effect-with-paule-genest
Duration seconds: 4551

## Resource

Communication shapes how teams learn, respond, correct, and build trust. Trace Blackmore, CWT welcomes returning guest Paule Genest , Director, Sales and ESG (Environment, Social and Governance) Water and Energy TGWT / The Tannin Guys for a conversation on positive communication, temperaments, the WOW Effect, and how water professionals can use words with more clarity and care. Communication With a Positive Impact Paule reframes positive communication as communication with a positive impact. The goal is not fake positivity or polished language. The goal is to use the right words, tone, timing, and listening habits to create better emotional and relational outcomes. That distinction matters in technical environments. Teams may say they want innovation, accountability, safety, or trust, but unclear or defensive communication can unintentionally create the opposite result. Paule reminds listeners that communication is not optional. It is operational. Listening, Temperaments, and Shared Definitions Trace and Paule revisit the temperament framework made familiar to Scaling UP! Nation through Kathleen Edelman's past appearances. Paule identifies herself as a "yellow," while Trace identifies as a "red," creating a useful example of how different communication styles can either complement or frustrate one another. They also discuss why listening is more than waiting to respond. Paule encourages listeners to pay attention to words, nonverbal cues, context, environment, and emotion. She also emphasizes the importance of shared definitions. A word like "innovation," "courage," or "accountability" may not mean the same thing to every person in the room. The Fizz Factor Paule introduces the idea of "just enough fizz" in communication. Fizz is the energy, care, authenticity, and cla…

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