# S7 E1: Building a Better Utility Customer Experience

Page: https://stenobird.com/podcast/roses-weeds-616746/s7-e1-building-a-better-utility-customer-experience
Text version: https://stenobird.com/podcast/roses-weeds-616746/s7-e1-building-a-better-utility-customer-experience.md
Podcast: [Roses & Weeds](https://stenobird.com/podcast/roses-weeds-616746)
Published: 2025-12-15T16:00:00+00:00
Episode link: https://www.buzzsprout.com/1369780/episodes/18344613-s7-e1-building-a-better-utility-customer-experience.mp3
Audio file: https://www.buzzsprout.com/1369780/episodes/18344613-s7-e1-building-a-better-utility-customer-experience.mp3
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JSON: https://stenobird.com/v1/public/podcasts/roses-weeds-616746/episodes/s7-e1-building-a-better-utility-customer-experience
Duration seconds: 3704

## Resource

Utility bills can be confusing (and frustrating), and we know many customers have questions about what they’re seeing and why changes are happening. In this milestone 100th episode of Roses & Weeds, hosts Payton Weidman and Adriana Rodriguez, along with guest Chris Cambra from the Water Business Office, walk through upcoming updates to Tyler’s utility billing and customer tools, including a redesigned utility bill and a new payment provider. The conversation focuses on clarity and transpa...

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## Transcript

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