# The Customer Experience Strategy Behind 500+ Roofing Reviews with Mike Cochran

Page: https://stenobird.com/podcast/roofing-success-256241/the-customer-experience-strategy-behind-500-roofing-reviews-with-mike-cochran
Text version: https://stenobird.com/podcast/roofing-success-256241/the-customer-experience-strategy-behind-500-roofing-reviews-with-mike-cochran.md
Podcast: [Roofing Success](https://stenobird.com/podcast/roofing-success-256241)
Published: 2026-05-19T05:00:00+00:00
Episode link: https://www.buzzsprout.com/2187966/episodes/19171914-the-customer-experience-strategy-behind-500-roofing-reviews-with-mike-cochran.mp3
Audio file: https://www.buzzsprout.com/2187966/episodes/19171914-the-customer-experience-strategy-behind-500-roofing-reviews-with-mike-cochran.mp3
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JSON: https://stenobird.com/v1/public/podcasts/roofing-success-256241/episodes/the-customer-experience-strategy-behind-500-roofing-reviews-with-mike-cochran
Duration seconds: 3711

## Resource

500+ roofing reviews don’t happen by accident. Mike Cochran of APEX Roofing built one of the most trusted roofing companies in Texas by focusing on one thing most roofers overlook… customer experience. From communication and follow-up to handling mistakes the right way, Mike shares the systems and mindset that helped APEX grow through referrals, repeat business, and loyal relationships. In this episode, you’ll learn: - Why Mike DOESN’T want a perfect 5.0 rating - How great communication cre...

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## Transcript

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