# The Chatbot Hangover Is Over: The Future of Retail Customer Service

Page: https://stenobird.com/podcast/rethink-retail-69003/the-chatbot-hangover-is-over-the-future-of-retail-customer-service
Text version: https://stenobird.com/podcast/rethink-retail-69003/the-chatbot-hangover-is-over-the-future-of-retail-customer-service.md
Podcast: [RETHINK RETAIL](https://stenobird.com/podcast/rethink-retail-69003)
Published: 2026-06-03T09:00:30+00:00
Episode link: https://soundcloud.com/rethink-retail/the-chatbot-hangover-is-over
Audio file: https://feeds.soundcloud.com/stream/2332527530-rethink-retail-the-chatbot-hangover-is-over.mp3
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JSON: https://stenobird.com/v1/public/podcasts/rethink-retail-69003/episodes/the-chatbot-hangover-is-over-the-future-of-retail-customer-service
Duration seconds: 1379

## Resource

Are basic chatbots hurting your customer experience? In this episode of the RETHINK Retail Podcast, guest host Christine Russo sits down with Antanas Bakšys, CEO and Co-Founder of Ace Waves, to discuss the massive transformation happening in retail CX. Antanas shares insights from his 15 years in ecommerce, explaining how retail customer support is shifting from rigid software into an elite autonomous workforce. KEY TAKEAWAYS: - Beyond Chatbots: Why legacy retail automation fails and how to transition to true AI teammates. - Customer Service Debt: How to identify this hidden burden in your organization and clear it out. - Risk Management: How autonomous AI agents safely handle sensitive tasks like refunds and cancellations. - Future of Retail CX: A contrarian 12-month prediction on where retail automation is heading. Meet Ace Waves at Shoptalk Europe! > Heading to Barcelona this June 9th through 11th? Meet Antanas and the team in person at the Ace Waves booth.

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## Transcript

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