# Elizabeth Lachhar, EVP Americas at Rezolve AI: Is Your Ecommerce Experience Already Outdated?

Page: https://stenobird.com/podcast/retailgentic-consumer-behavior-retail-trend-7351757/elizabeth-lachhar-evp-americas-at-rezolve-ai-is-your-ecommerce-experience-already-outdated
Text version: https://stenobird.com/podcast/retailgentic-consumer-behavior-retail-trend-7351757/elizabeth-lachhar-evp-americas-at-rezolve-ai-is-your-ecommerce-experience-already-outdated.md
Podcast: [Retailgentic | Consumer Behavior & Retail Trend](https://stenobird.com/podcast/retailgentic-consumer-behavior-retail-trend-7351757)
Published: 2026-05-14T09:00:00+00:00
Episode link: https://share.transistor.fm/s/387ca525
Audio file: https://media.transistor.fm/387ca525/29eaa271.mp3
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JSON: https://stenobird.com/v1/public/podcasts/retailgentic-consumer-behavior-retail-trend-7351757/episodes/elizabeth-lachhar-evp-americas-at-rezolve-ai-is-your-ecommerce-experience-already-outdated
Duration seconds: 3035

## Resource

In this episode, Scot sits with Elizabeth Lachhar to unpack Rezolve AI’s end-to-end agentic commerce platform, including its closed retail-trained LLM, Brainpower, and modules across search, discovery, conversational commerce, checkout, and loyalty. A lot of the agentic commerce conversation focuses on offsite experiences like ChatGPT, Perplexity, Gemini, and other AI shopping agents. But there’s another major shift happening onsite, where retailers are rethinking search, merchandising, conversational commerce, checkout, loyalty, and personalization for an AI-native world. Elizabeth brings a deep enterprise background from Microsoft, Google, Oracle, and more, and now works with retailers, brands, food service, hospitality, and B2B companies navigating this transition. Highlights Why onsite agentic commerce matters just as much as offsite AI shopping agents How Rezolve AI approaches search, merchandising, conversational commerce, checkout, loyalty, and geolocation Why closed, retail-trained LLMs may matter for hallucination, security, and enterprise trust How conversational commerce can help retailers move beyond flat, 2D ecommerce experiences Why B2B discovery is a major agentic commerce use case How loyalty, memory, and past purchases can create better personalization What retailers are asking about right now: security, compliance, fraud, ROI, and partner strategy Why Elizabeth believes agentic commerce is already here, not years away What Generation Alpha could mean for the future of shopping experiences by 2030 Agentic commerce is also about rebuilding the onsite experience so retailers can understand, personalize, transact, and convert in a world where consumers expect commerce to be faster, smarter, and more conversational. Timestamps 00:00 — Introduction to Retai…

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## Transcript

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