# Level AI Head of Product on Building Trusted Agentic AI for Customer Experience

Page: https://stenobird.com/podcast/product-talk-216178/level-ai-head-of-product-on-building-trusted-agentic-ai-for-customer-experience
Text version: https://stenobird.com/podcast/product-talk-216178/level-ai-head-of-product-on-building-trusted-agentic-ai-for-customer-experience.md
Podcast: [Product Talk](https://stenobird.com/podcast/product-talk-216178)
Published: 2026-04-10T11:15:00+00:00
Episode link: https://productsthatcount.libsyn.com/level-ai-head-of-product-on-building-trusted-agentic-ai-for-customer-experience
Audio file: https://traffic.libsyn.com/secure/productsthatcount/X2026-03-15-Chenny_Solaiyappan_-_Mphasis_with_Sirisha_Machiraju_-_Level_AI_-SB_1.mp3?dest-id=302280
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JSON: https://stenobird.com/v1/public/podcasts/product-talk-216178/episodes/level-ai-head-of-product-on-building-trusted-agentic-ai-for-customer-experience
Duration seconds: 2261

## Resource

How do product leaders decide what AI should automate and what should stay human-in-the-loop? In this podcast hosted by Mphasis VP of Products Chenny Solaiyappan, Level AI Head of Product Sirisha Machiraju will be speaking on how teams move AI from experimentation to strategic priority while balancing trust, adoption, and risk in enterprise environments. She also shares a practical playbook for evaluating assistive vs. agentic workflows and explains how conversation intelligence is reshaping customer experience across industries, including healthcare.

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## Transcript

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