# PM Spotlight: Diane Aung — From Support to SaaS PM, and the Power of Seeing the Whole System

Page: https://stenobird.com/podcast/product-pals-7068925/pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system
Text version: https://stenobird.com/podcast/product-pals-7068925/pm-spotlight-diane-aung-from-support-to-saas-pm-and-the-power-of-seeing-the-whole-system.md
Podcast: [Product Pals](https://stenobird.com/podcast/product-pals-7068925)
Published: 2025-11-23T20:00:00+00:00
Episode link: https://podcasters.spotify.com/pod/show/productpals/episodes/PM-Spotlight-Diane-Aung--From-Support-to-SaaS-PM--and-the-Power-of-Seeing-the-Whole-System-e3baiua
Audio file: https://anchor.fm/s/f6dae0ac/podcast/play/111544714/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-10-22%2F412954156-44100-2-f89586adbe0f1.mp3
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Duration seconds: 3338

## Resource

If you’ve ever transitioned (or wanted to transition) into a Product role, this episode will feel like someone finally saying, “Yes, I get you”This week on PM Spotlight, we sat down with Diane Aung — a Senior B2B SaaS Product Manager whose journey began in customer support and grew into a full end-to-end product career. Diane brings warmth, humour and a refreshingly honest take on what PM life actually looks like behind the job title.In this episode, we explore:✨ Why moving from customer support into Product is an underrated superpower✨ What servant leadership really looks like in fast-moving SaaS teams✨ How Diane navigates alignment, disagreements, and “too many opinions in the room”✨ The mindset shifts and unlearning that helped her level up as a PM✨ How she thinks about the future of product, learning, and designing a career that grows with youWhether you’re new to Product or deep in the craft, Diane’s reflections hit home in all the right ways.🎧 Listen now and follow the Product Pals Podcast for more real stories, messy moments, and bright ideas from PMs who are figuring it out as they go. 🍪 Knowledge Bites (from the episode) Jobs to Be Done: Theory to Practice — Anthony Ulwick What You Do Is Who You Are — Ben Horowitz Amazon Leadership Principles — Jeff Bezos Quick Note ❤️ You may notice a couple of small video and audio bumps in this episode - we had some internet drops and background noise during recording (the joys of remote podcasting 😅).Huge thanks for your patience, and an even bigger thanks to Diane for rolling with it. The conversation was too good not to share.

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