# Why Team Conflict Hurts Dental Practices w/ Dina Lynch Eisenberg

Page: https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625/why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg
Text version: https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625/why-team-conflict-hurts-dental-practices-w-dina-lynch-eisenberg.md
Podcast: [Practice Pulse Podcast by PbN](https://stenobird.com/podcast/practice-pulse-podcast-by-pbn-7085625)
Published: 2026-02-10T08:57:11+00:00
Episode link: https://rss.com/podcasts/practice-pulse-podcast/2535516
Audio file: https://content.rss.com/episodes/298004/2535516/practice-pulse-podcast/2026_02_09_13_12_03_64d45d18-f7c2-4f8a-b467-c96cdd292fcb.mp3
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Duration seconds: 1599

## Resource

In this episode, we sit down with Dina Lynch Eisenberg, JD, EMBA, CEO and Founder of Talkola, to unpack a problem many dental practices feel but rarely name: shadow friction. Dina brings over 30 years of experience as a mediator, organizational ombuds, and former healthcare attorney, having resolved more than 6,000 workplace conflicts for organizations like Bank of America, St. Jude Children’s Research Hospital, Coca-Cola, and Twitter. Now, through Talkola, she’s helping leaders use science-backed AI to practice difficult conversations before tension quietly erodes culture, performance, and profitability. Together, we explore: → What “shadow friction” looks like inside dental practices, even when things seem “mostly fine” → Why dentists struggle with hard conversations and what really happens when issues are avoided → How unspoken tension impacts patient experience, front-desk flow, hygiene schedules, and team morale → The real financial cost of unresolved conflict, from turnover to lost production → Dina’s FACTS framework for navigating tough conversations without HR training or a psychology degree → Why practicing difficult conversations builds confidence and transforms leadership effectiveness 🎁 Bonus for listeners: Dina is offering her Preamble Guide, a practical resource to help dentists start difficult conversations clearly and confidently. Reach out to Dina directly to receive it. Contact Dina on Facebook: https://www.facebook.com/dina.eisenberg This episode is a must-listen for dentists who want stronger teams, better communication, and a healthier practice culture without burnout or drama.

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## Transcript

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