# Episode 37: Alicia Stephens on Building and Leading Strong Service Teams

Page: https://stenobird.com/podcast/pool-professionals-podcast-6924746/episode-37-alicia-stephens-on-building-and-leading-strong-service-teams
Text version: https://stenobird.com/podcast/pool-professionals-podcast-6924746/episode-37-alicia-stephens-on-building-and-leading-strong-service-teams.md
Podcast: [Pool Professionals Podcast](https://stenobird.com/podcast/pool-professionals-podcast-6924746)
Published: 2025-09-02T12:00:00+00:00
Episode link: https://95eee694-c0f7-4dd1-a3a0-65c2934faf77.libsyn.com/episode-37-alicia-stephens-on-building-and-leading-strong-service-teams
Audio file: https://traffic.libsyn.com/secure/95eee694-c0f7-4dd1-a3a0-65c2934faf77/2025048_PHTA_PPP_Alicia_Stephens_S02E16.mp3?dest-id=4330558
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JSON: https://stenobird.com/v1/public/podcasts/pool-professionals-podcast-6924746/episodes/episode-37-alicia-stephens-on-building-and-leading-strong-service-teams
Duration seconds: 2834

## Resource

Brian Van Bauer sits down with Alicia Stephens, Director of Training & Education for BioLab's Pro Dealer Division, to explore how companies can recruit, retain, and train top-tier talent, harness technology to boost efficiency, and rethink traditional chlorine use by pairing it with complementary products. They discuss the growing value of trade schools as a career path into pool service, and Alicia shares a preview of her upcoming roundtable discussion at the GENESIS® MasterMind Summit in Fort Lauderdale, along with how BioLab can be a powerful partner for your business.

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## Transcript

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