# Episode 012: Liz Drews - Support and Experience Leader

Page: https://stenobird.com/podcast/past-present-phuture-3-questions-7079767/episode-012-liz-drews-support-and-experience-leader
Text version: https://stenobird.com/podcast/past-present-phuture-3-questions-7079767/episode-012-liz-drews-support-and-experience-leader.md
Podcast: [Past Present Phuture: 3 Questions](https://stenobird.com/podcast/past-present-phuture-3-questions-7079767)
Published: 2025-10-24T23:23:33+00:00
Episode link: https://pastpresentphuture.substack.com/p/episode-012-liz-drews-support-and
Audio file: https://api.substack.com/feed/podcast/177057199/75a1439e74e4f1671e0ad73a9dba72cb.mp3
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JSON: https://stenobird.com/v1/public/podcasts/past-present-phuture-3-questions-7079767/episodes/episode-012-liz-drews-support-and-experience-leader
Duration seconds: 1174

## Resource

Liz helped build out the Technical Product Operations function at LinkedIn before going on to lead global support at OnBoard, where she focused on turning customer insights into product improvements and building seamless escalation paths that keep teams aligned and customers supported. Liz loves connecting Support, Product, and Engineering so everyone’s working toward the same goal — a smoother, smarter customer experience. Follow Liz on Linkedin: linkedin.com/in/elizabethndrews Credits Music: ‪@Pumpupthemind‬ Stock Footage: https://www.pexels.com/@edmond-dantes , https://www.pexels.com/@ketut-subiyanto , ‪@pixabay8237‬ Background: ‪@freepik‬ Logo: ‪@canva‬ Get full access to Past Present Phuture: 3 Questions at pastpresentphuture.substack.com/subscribe

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## Transcript

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