# 27: ERP Success: Logistics & CX with Industry Expert Omar Akilah

Page: https://stenobird.com/podcast/outside-the-box-with-asendia-usa-the-international-e-commerce-podcast-6755068/27-erp-success-logistics-cx-with-industry-expert-omar-akilah
Text version: https://stenobird.com/podcast/outside-the-box-with-asendia-usa-the-international-e-commerce-podcast-6755068/27-erp-success-logistics-cx-with-industry-expert-omar-akilah.md
Podcast: [Outside the Box with Asendia USA: The International e-Commerce Podcast](https://stenobird.com/podcast/outside-the-box-with-asendia-usa-the-international-e-commerce-podcast-6755068)
Published: 2026-06-18T09:00:00+00:00
Episode link: https://outsidethebox.asendiausa.com/episode/erp-success
Audio file: https://episodes.captivate.fm/episode/11a6f519-cd33-45c3-ad16-3249aff1ad3b.mp3
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Duration seconds: 899

## Resource

How can ERP systems improve cross-border logistics and customer experience? In this episode, “ERP Success: Logistics & CX” with Industry Expert Omar Akilah, SVP Product Strategy from Infios, and our co-hosts Jason Rowland and Nick Agnetti discuss the importance of ✅ Visibility ✅ Optimization, and ✅ Orchestration in aligning technology with global trade operations, improving logistics execution, and delivering better customer outcomes. Learn more about this topic: Asendia USA: Request a sales quotation Infios - Relentlessly making supply chains better. Omar Akilah | LinkedIn Omar Akilah is a proven transformational leader with a deep understanding of how to bridge the complexities of the supply chain with the demands of modern commerce. With extensive experience driving end-to-end innovation - from inventory visibility and buy-online/pick-up-in-store models to ship-from-store, last mile delivery, and operational execution to promise - he ensures every commerce touchpoint is seamlessly connected and optimized. Omar brings a unique ability to translate tactical challenges into strategic advantages, using supply chain interconnectivity as a lever for go-to-market success. He is known for identifying re-engineering opportunities, aligning cross-functional teams, and building scalable capabilities that deliver real customer value. A strategic and conceptual thinker, Omar consistently leads with purpose - pushing boundaries to introduce new ideas and spark meaningful change. His areas of expertise span Product Management, eCommerce, Direct-to-Consumer innovation, Last Mile strategy, global logistics, omnichannel fulfillment, and 3PL integration. He also has deep experience in ERP, WMS, and TMS implementations, helping organizations optimize transportation, warehousing, an…

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