# CPO Stories: Jessica Hall - Just Eat Takeaway

Page: https://stenobird.com/podcast/one-knight-in-product-2167718/cpo-stories-jessica-hall-just-eat-takeaway
Text version: https://stenobird.com/podcast/one-knight-in-product-2167718/cpo-stories-jessica-hall-just-eat-takeaway.md
Podcast: [One Knight in Product](https://stenobird.com/podcast/one-knight-in-product-2167718)
Published: 2026-01-27T19:08:38+00:00
Episode link: https://oneknightinproduct.podbean.com/e/cpo-stories-jessica-hall-just-eat-takeaway/
Audio file: https://mcdn.podbean.com/mf/web/6brrkccdhqgdeuyg/E264-Jess-Hall.mp3
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JSON: https://stenobird.com/v1/public/podcasts/one-knight-in-product-2167718/episodes/cpo-stories-jessica-hall-just-eat-takeaway
Duration seconds: 2889

## Resource

In this episode, I speak with Jessica Hall. Jess is the Chief Product Officer at Just Eat Takeaway, a global leader in the on-demand delivery space. With a professional pedigree that includes leadership roles at UK retail giants like Tesco, Argos, and Sainsbury's, Jess brings a wealth of experience in navigating complex, high-stakes consumer environments. Our conversation delves into the "big idea" of managing a massive three-sided marketplace, balancing the needs of consumers, partners, and couriers while transitioning from a food-centric brand to an "everything delivered" platform. We cover a lot, including: Navigating the Three-Sided Marketplace - Jess describes the Just Eat Takeaway product as a complex ecosystem connecting 60 million active customers with nearly 400,000 partners and a vast network of couriers. The core insight here is that the "product" isn't just an app; it is the seamless orchestration of these three distinct groups, where a failure in one branch inevitably disrupts the value for the others. Scaling Global Platforms with Local Nuance - Despite operating a global tech platform, Jess emphasises the importance of "optionality" to respect regional differences, from currency formatting to cultural preferences like cash usage. This approach allows the company to maintain a unified technical infrastructure while remaining flexible enough to adapt when a specific market, like the UK or Canada, leads the way in new category demands like grocery delivery. The Power of Customer Closeness - Moving beyond data and reports, Jess advocates for getting "on the ground" to talk to couriers and visit partner restaurants. By understanding the physical realities, such as a busy kitchen staff finding a feature too cumbersome to use during peak hours, product leaders…

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