# The Psychology of Not Knowing (ambiguity, control, self-protection, meaning-making)

Page: https://stenobird.com/podcast/omnichannel-5832721/the-psychology-of-not-knowing-ambiguity-control-self-protection-meaning-making
Text version: https://stenobird.com/podcast/omnichannel-5832721/the-psychology-of-not-knowing-ambiguity-control-self-protection-meaning-making.md
Podcast: [Omnichannel](https://stenobird.com/podcast/omnichannel-5832721)
Published: 2026-04-02T18:00:00+00:00
Episode link: https://www.buzzsprout.com/2256717/episodes/18949967-the-psychology-of-not-knowing-ambiguity-control-self-protection-meaning-making.mp3
Audio file: https://www.buzzsprout.com/2256717/episodes/18949967-the-psychology-of-not-knowing-ambiguity-control-self-protection-meaning-making.mp3
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JSON: https://stenobird.com/v1/public/podcasts/omnichannel-5832721/episodes/the-psychology-of-not-knowing-ambiguity-control-self-protection-meaning-making
Duration seconds: 953

## Resource

Send us Fan Mail Join Empathy as We Know it: https://www.dominikalegrand.com/empathy-as-we-know-it There’s a moment most people avoid. It’s the moment where you realize… you don’t actually know. Not why they pulled away. Not why the offer didn’t convert. Not what someone really thinks of you. And instead of sitting in that truth, we fill the gap. We assume. We create stories. We protect ourselves. This is what I call ambiguity loops and they quietly s...

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## Transcript

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