# How New Managers Can Rebuild Trust After a Mistake

Page: https://stenobird.com/podcast/new-manager-conversations-with-fexingo-first-90-days-managing-former-peers-and-leadership-basics-7871636/how-new-managers-can-rebuild-trust-after-a-mistake
Text version: https://stenobird.com/podcast/new-manager-conversations-with-fexingo-first-90-days-managing-former-peers-and-leadership-basics-7871636/how-new-managers-can-rebuild-trust-after-a-mistake.md
Podcast: [New Manager Conversations with Fexingo: First 90 Days, Managing Former Peers, and Leadership Basics](https://stenobird.com/podcast/new-manager-conversations-with-fexingo-first-90-days-managing-former-peers-and-leadership-basics-7871636)
Published: 2026-07-16T17:08:00+00:00
Episode link: https://audio.fexingo.com/business/new-manager-conversations/episode-0118.mp3
Audio file: https://audio.fexingo.com/business/new-manager-conversations/episode-0118.mp3
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JSON: https://stenobird.com/v1/public/podcasts/new-manager-conversations-with-fexingo-first-90-days-managing-former-peers-and-leadership-basics-7871636/episodes/how-new-managers-can-rebuild-trust-after-a-mistake
Duration seconds: 504

## Resource

In this episode, Lucas and Luna tackle a subject every new manager eventually faces: making a significant mistake and then having to rebuild trust with the team. They break down a real-world scenario: a first-time manager at a mid-sized B2B software company shared incorrect quarterly targets during a team all-hands, causing confusion and frustration. The discussion walks through the three-step repair process — owning the error fully without deflection, communicating the correction transparently, and then systematically restoring credibility through consistent follow-through. Lucas cites research from CEB (now Gartner) showing that trust recovery after a public mistake takes an average of seven to nine interactions before team confidence returns to baseline. They contrast hollow 'I'm sorry' leadership with concrete repair actions, and Luna shares a personal anecdote about a manager who rebuilt her trust by sending a detailed written recap of what went wrong and the new safeguards put in place. The episode closes with a brief, natural pitch for listener support, tying the value of candid leadership conversations to the show's ad-free model. #NewManagers #LeadershipBasics #TrustRebuilding #MistakeRepair #CareerAdvice #ManagementSkills #FirstTimeManager #TeamTrust #Accountability #VulnerableLeadership #CEBResearch #Gartner #B2BSoftware #Transparency #Credibility #FexingoBusiness #BusinessPodcast #Careers Keep every episode free: buymeacoffee.com/fexingo

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## Transcript

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