# Building a Property Management Firm from Scratch: Lessons in Growth and Client Retention

Page: https://stenobird.com/podcast/narpm-radio-255031/building-a-property-management-firm-from-scratch-lessons-in-growth-and-client-retention
Text version: https://stenobird.com/podcast/narpm-radio-255031/building-a-property-management-firm-from-scratch-lessons-in-growth-and-client-retention.md
Podcast: [NARPM Radio](https://stenobird.com/podcast/narpm-radio-255031)
Published: 2025-12-10T11:00:00+00:00
Episode link: https://narpm.podbean.com/e/building-a-property-management-firm-from-scratch-lessons-in-growth-and-client-retention/
Audio file: https://mcdn.podbean.com/mf/web/s5wnvribn42q6wg8/Nik_Boone_12-10-25aavqi.mp3
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JSON: https://stenobird.com/v1/public/podcasts/narpm-radio-255031/episodes/building-a-property-management-firm-from-scratch-lessons-in-growth-and-client-retention
Duration seconds: 2452

## Resource

Dec. 10, 2025 In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.

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## Transcript

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