# Episode 132: The Word is No

Page: https://stenobird.com/podcast/msp-chat-6703058/episode-132-the-word-is-no
Text version: https://stenobird.com/podcast/msp-chat-6703058/episode-132-the-word-is-no.md
Podcast: [MSP Chat](https://stenobird.com/podcast/msp-chat-6703058)
Published: 2026-07-24T14:56:32+00:00
Episode link: https://www.spreaker.com/episode/episode-132-the-word-is-no--73128773
Audio file: https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/73128773/audio_export.mp3
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JSON: https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/episode-132-the-word-is-no
Duration seconds: 3821

## Resource

Erick and Rich discuss data from ConnectWise’s Service Leadership unit offering preliminary evidence that AI automation software for MSPs is having a productivity and profitability impact on early adopters, as well as suggestions for being smarter and more strategic about when to say yes to clients and when not to. Then Erick’s joined by Juan Fernandez of MSP as a Service to learn more about how that company’s solution is helping newcomers get managed service practices up and running quickly. And finally, one last thing: The $1.5 trillion shock some subscribers got when AWS rounded their bill way, way up. Discussed in this episode: Service Leadership Takes on Two MSP Mysteries MSP as a Service website Amazon Web Services customers receive bills for up to $1.5tn after global glitch Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

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## Transcript

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