# Episode 128: Feel the Burn

Page: https://stenobird.com/podcast/msp-chat-6703058/episode-128-feel-the-burn
Text version: https://stenobird.com/podcast/msp-chat-6703058/episode-128-feel-the-burn.md
Podcast: [MSP Chat](https://stenobird.com/podcast/msp-chat-6703058)
Published: 2026-06-26T13:45:34+00:00
Episode link: https://www.spreaker.com/episode/episode-128-feel-the-burn--72695471
Audio file: https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/72695471/128_audio_export.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/episode-128-feel-the-burn
Duration seconds: 4192

## Resource

Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Rich is joined by Rewst CRO Charlie Tomeo for a look at Rewst’s perspective on the present and future of automation for MSPs. And finally, one last thing: how an Australian air conditioning mechanic set a new Guinness record by yelling a single word louder than a jet aircraft. Discussed in this episode: Rewst Answers the Automation Divide With AI-Native Capabilities as MSP Task Volume Surges 2.4x Man crowned world’s loudest person makes as much noise as a jet taking off Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

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## Transcript

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