# Bonus Episode: Air Traffic Control

Page: https://stenobird.com/podcast/msp-chat-6703058/bonus-episode-air-traffic-control
Text version: https://stenobird.com/podcast/msp-chat-6703058/bonus-episode-air-traffic-control.md
Podcast: [MSP Chat](https://stenobird.com/podcast/msp-chat-6703058)
Published: 2026-08-04T16:09:48+00:00
Episode link: https://www.spreaker.com/episode/bonus-episode-air-traffic-control--73407646
Audio file: https://p.podderapp.com/2846285216/api.spreaker.com/download/episode/73407646/26_8_2_msp_chat_episode_bonus_episode_audio_export.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/msp-chat-6703058/episodes/bonus-episode-air-traffic-control
Duration seconds: 3465

## Resource

In this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss AI’s role in declining member satisfaction with partner programs (it’s smaller than you might think) and three ways to ensure you talk to your clients about AI before someone else does. Then they’re joined by Paul Burke, the Kaseya VP of engineering in charge of the company’s AI-powered digital workforce, for a deeply informed conversation about AI, deterministic reasoning, and the “integration tax” many MSPs are paying today and shouldn’t be. And finally, one last thing: Just in time for the tail end of summer, Snickers Ice Cream has a job opening for a Chief Online Chill Officer. Discussed in this episode: Don’t Blame AI for Sliding Partner Program Satisfaction Kaseya Unveils the First Agentic IT Management Platform – Turning Data into Autonomous Action Searching for Its First-Ever ‘Chief Online Chill Officer’ to Help Bring More Chill and Humor to the Internet Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

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## Transcript

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