# How Loan Officers Are Losing Deals To A $20/Month Chatbot

Page: https://stenobird.com/podcast/mortgage-marketing-radio-698203/how-loan-officers-are-losing-deals-to-a-20-month-chatbot
Text version: https://stenobird.com/podcast/mortgage-marketing-radio-698203/how-loan-officers-are-losing-deals-to-a-20-month-chatbot.md
Podcast: [Mortgage Marketing Radio](https://stenobird.com/podcast/mortgage-marketing-radio-698203)
Published: 2026-03-26T21:43:00+00:00
Episode link: https://episode.flightcast.com/01KMNZ7ETBDGXNB017411K1GEX.mp3
Audio file: https://episode.flightcast.com/01KMNZ7ETBDGXNB017411K1GEX.mp3
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JSON: https://stenobird.com/v1/public/podcasts/mortgage-marketing-radio-698203/episodes/how-loan-officers-are-losing-deals-to-a-20-month-chatbot
Duration seconds: 3152

## Resource

A borrower you've closed loans for before just photographed your Loan Estimate and dropped it into ChatGPT. The AI told them you're overcharging. You're not. But they believed it anyway — and the deal went somewhere else. This is not a hypothetical. It happened to one of Trevor York's clients last week. And according to a stat dropped in this conversation, 77% of consumers now trust AI as much as a human expert. That number was lower a year ago. It will be higher next year. So here's the real question: when your client runs your deal through a chatbot tonight — and some of them will — is the trust you've built strong enough to survive it? In this episode of Mortgage Marketing Radio, I sit down with Trevor York — loan officer, founder of LinkSpot, and one of the most forward-thinking minds in the mortgage industry — to break down exactly what is happening to loan officers who haven't figured this out yet. And more importantly, what the ones who have figured it out are doing differently. This is not a feel-good conversation. It is a wake-up call. CONNECT WITH TREVOR YORK: LinkSpot: https://www.linkspot.com Instagram: @trevoryork Connect With Katie Shive: LinkedIn: https://www.linkedin.com/in/katieshive/ Website: https://katieshive.com/

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## Transcript

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