# Reimagining the Payer-Consumer Relationship

Page: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/reimagining-the-payer-consumer-relationship
Text version: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/reimagining-the-payer-consumer-relationship.md
Podcast: [Modern Healthcare's Healthcare Insider Podcast](https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600)
Published: 2025-07-09T12:00:00+00:00
Episode link: https://www.modernhealthcare.com/insurance/mh-reimagining-the-payer-consumer-relationship/
Audio file: https://traffic.libsyn.com/secure/modernhealthcarehealthcareinsider/Zelis_mixdown_0702.mp3?dest-id=2415851
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JSON: https://stenobird.com/v1/public/podcasts/modern-healthcare-s-healthcare-insider-podcast-2971600/episodes/reimagining-the-payer-consumer-relationship
Duration seconds: 1004

## Resource

Surprise bills and opaque healthcare costs continue to frustrate consumers. Health plans must do more to address these concerns or risk losing members. In this episode of Healthcare Insider, Jay Deady, president of price optimization at Zelis, joins Modern Healthcare to explore how payers can evolve beyond call centers and generic outreach to offer personalized, transparent billing support. Learn how new tools and approaches are helping health plans build trust, improve member satisfaction and reduce financial stress—one interaction at a time.

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## Transcript

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