# Modernizing the Payment Experience: A Roadmap for Healthcare Leaders

Page: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/modernizing-the-payment-experience-a-roadmap-for-healthcare-leaders
Text version: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/modernizing-the-payment-experience-a-roadmap-for-healthcare-leaders.md
Podcast: [Modern Healthcare's Healthcare Insider Podcast](https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600)
Published: 2025-06-11T11:00:00+00:00
Episode link: http://modernhealthcare.com/payment/healthcare-insider-podcast-modernizing-payment-experience-roadmap-healthcare-leaders
Audio file: https://traffic.libsyn.com/secure/modernhealthcarehealthcareinsider/riverside_copy_of_zelis_podcast_v2_edits_zelis_6.11.25_podca_1.mp3?dest-id=2415851
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/modern-healthcare-s-healthcare-insider-podcast-2971600/episodes/modernizing-the-payment-experience-a-roadmap-for-healthcare-leaders
Duration seconds: 1033

## Resource

The payment process in healthcare is often slow, fragmented and paper-based, creating frustration for providers and patients, inefficiencies for payers and rising costs across the system. In this episode of Healthcare Insider, Yusuf Qasim, president of payments optimization at Zelis, shares how digital innovation can meaningfully change the healthcare payment ecosystem. From reducing friction to improving cash flow, Qasim outlines what it takes to transform outdated systems into streamlined, digital-first operations.

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/modern-healthcare-s-healthcare-insider-podcast-2971600/episodes/modernizing-the-payment-experience-a-roadmap-for-healthcare-leaders/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/modernizing-the-payment-experience-a-roadmap-for-healthcare-leaders.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.