# Improving the Patient Payment Journey in the Era of Transparency

Page: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/improving-the-patient-payment-journey-in-the-era-of-transparency
Text version: https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600/improving-the-patient-payment-journey-in-the-era-of-transparency.md
Podcast: [Modern Healthcare's Healthcare Insider Podcast](https://stenobird.com/podcast/modern-healthcare-s-healthcare-insider-podcast-2971600)
Published: 2025-09-24T10:00:00+00:00
Episode link: https://www.modernhealthcare.com/providers/mh-healthcare-insider-podcast-improving-patient-payment-journey-in-era-of-transparency/
Audio file: https://traffic.libsyn.com/secure/modernhealthcarehealthcareinsider/FifthThird_mixdown_v6_1.mp3?dest-id=2415851
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JSON: https://stenobird.com/v1/public/podcasts/modern-healthcare-s-healthcare-insider-podcast-2971600/episodes/improving-the-patient-payment-journey-in-the-era-of-transparency
Duration seconds: 577

## Resource

The No Surprises Act and Good Faith Estimates were designed to protect patients, but they've also created new operational challenges for providers, particularly around patient credits and managing refunds. In this episode of Healthcare Insider, Jessica Lemoine, AVP and Healthcare Success Manager at Fifth Third Bank, shares her insights on how health systems can navigate these complexities and modernize the patient financial experience. Listeners will learn: How financial transparency rules are increasing patient credits and what that means for providers The biggest operational and patient experience challenges in refund management Innovative tools and workflows that streamline refunds and improve consumer trust Tune in to hear how health systems can embrace automation, flexible payment solutions and financial partnerships to create a more seamless and consumer-centric patient payment journey.

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## Transcript

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