# Leading with a Go-Giver Mindset: How Collaboration and Mentorship Can Drive Success in Medical Practice Management

Page: https://stenobird.com/podcast/mgma-podcasts-220052/leading-with-a-go-giver-mindset-how-collaboration-and-mentorship-can-drive-success-in-medical-practice-management
Text version: https://stenobird.com/podcast/mgma-podcasts-220052/leading-with-a-go-giver-mindset-how-collaboration-and-mentorship-can-drive-success-in-medical-practice-management.md
Podcast: [MGMA Podcasts](https://stenobird.com/podcast/mgma-podcasts-220052)
Published: 2025-12-24T08:00:00+00:00
Episode link: https://mgma-podcasts.transistor.fm/745
Audio file: https://media.transistor.fm/dd4cd797/bad17ec4.mp3
Processing state: not_requested
JSON: https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/leading-with-a-go-giver-mindset-how-collaboration-and-mentorship-can-drive-success-in-medical-practice-management
Duration seconds: 1862

## Resource

In this episode of the MGMA Insights Podcast , Sr. Editor and host Daniel Williams talks with Carol Ittig, MBA, FACMPE , Practice Administrator at Children’s Orthopedics and Scoliosis Surgery Associates in St. Petersburg, Florida. Carol shares her journey from healthcare administration student to influential leader, and how adopting a go-giver philosophy has shaped her approach to leadership, mentorship, and innovation. Key Takeaways [03:35] Carol’s Path to Healthcare Leadership Carol’s career pivot and how early experiences in patient care sparked her passion for health care leadership. [07:35] Why Networking is Non-Negotiable How leveraging MGMA and other professional networks enabled Carol to launch new initiatives like research programs and a foundation. [07:49] The Power of Mentorship Lessons from her mentor Debbie Mitchell — setting boundaries, embracing authenticity, and saying yes to growth opportunities. [10:49] The Go-Giver Philosophy in Action Carol explains the five laws from The Go-Giver and how they translate into leadership in medical practices. [18:12] Solving Payer Challenges Through Collaboration How Carol’s orthopedic billing listserv uncovered a nationwide claims denial issue — and the steps taken to resolve $50,000 in denied claims. [21:07] AI and Prior Authorization: What Leaders Need to Know Insights into emerging AI-driven payer edits and practical tips for navigating prior authorization hurdles. [27:49] Navigating MGMA Resources Efficiently Carol’s “secret sauce” for staying informed about MGMA programs without getting lost in the website. Resources & Links Mentioned Carol Ittig on LinkedIn Orthopedic Executives Association (AOE) CHORTHO Cares Foundation The Go-Giver by Bob Burg and John David Mann MGMA Membership MGMA Mentor Program If you…

## Actions

- request_transcript: `POST https://stenobird.com/v1/public/podcasts/mgma-podcasts-220052/episodes/leading-with-a-go-giver-mindset-how-collaboration-and-mentorship-can-drive-success-in-medical-practice-management/transcription-requests` — Idempotently request low-priority transcript generation for this episode.
- read_markdown: `GET https://stenobird.com/podcast/mgma-podcasts-220052/leading-with-a-go-giver-mindset-how-collaboration-and-mentorship-can-drive-success-in-medical-practice-management.md` — Read the agent-friendly Markdown representation of this episode resource.

A page view does not enqueue transcription. Agents should invoke `request_transcript` explicitly when they need this episode processed.

## Transcript

Full transcripts are not published on public pages unless there is a clear rights basis.