# ITAD Done Right: Trust, Accountability, and Service with Chris Maglio

Page: https://stenobird.com/podcast/masters-of-itad-7689956/itad-done-right-trust-accountability-and-service-with-chris-maglio
Text version: https://stenobird.com/podcast/masters-of-itad-7689956/itad-done-right-trust-accountability-and-service-with-chris-maglio.md
Podcast: [Masters of ITAD](https://stenobird.com/podcast/masters-of-itad-7689956)
Published: 2026-08-26T06:10:01+00:00
Episode link: https://www.spreaker.com/episode/itad-done-right-trust-accountability-and-service-with-chris-maglio--72763888
Audio file: https://api.spreaker.com/download/episode/72763888/chris_maglio.mp3
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JSON: https://stenobird.com/v1/public/podcasts/masters-of-itad-7689956/episodes/itad-done-right-trust-accountability-and-service-with-chris-maglio
Duration seconds: 1293

## Resource

What happens when honesty becomes your competitive advantage in enterprise ITAD. Most people never think about what happens to a company's IT equipment until they absolutely have to. And when they do, the questions get serious fast. Who touches this equipment? Where does it go? What happens to the data? That moment of reckoning is exactly where Chris Maglio lives. This episode matters because ITAD is not just a logistics problem. It is a trust problem. And in an industry where the gap between what gets promised and what gets delivered can be enormous, the way a provider handles accountability is everything. If you are evaluating ITAD partners, managing enterprise IT asset disposition programs, or just trying to understand what responsible IT asset disposition actually looks like from the inside, this conversation is for you. Chris Maglio is Senior Client Success Manager at CentricsIT, a global ITAD leader operating in over 90 countries with 155 secure logistics centers and ISO 9001, 14001, 45001, and R2v3 certifications. He started as an intern at CentricsIT in 2018, worked his way up through project coordination and department management, and has spent years managing large scale ITAD programs for Fortune 500s, financial institutions, and global enterprises. He is also a student of leadership and history, a father of two, and someone who believes that real service is something bigger than a job title. Key Takeaways Trust is the only currency in ITAD that cannot be recovered once it is lost, and Chris has built his entire career around protecting it. White glove ITAD service is not just about dedicated trucks. It starts at program conception, runs through on site execution, and ends with same day documentation and zero excuses. The ESG conversation in enterprise ITAD is…

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## Transcript

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