# Why Being a Loyal Customer Costs You Thousands

Page: https://stenobird.com/podcast/making-cents-6998736/why-being-a-loyal-customer-costs-you-thousands
Text version: https://stenobird.com/podcast/making-cents-6998736/why-being-a-loyal-customer-costs-you-thousands.md
Podcast: [Making Cents](https://stenobird.com/podcast/making-cents-6998736)
Published: 2026-06-18T17:00:00+00:00
Episode link: https://www.francescook.co.nz/making-cents
Audio file: https://episodes.captivate.fm/episode/1679986c-097d-4141-a239-782c05cdbbc7.mp3
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JSON: https://stenobird.com/v1/public/podcasts/making-cents-6998736/episodes/why-being-a-loyal-customer-costs-you-thousands
Duration seconds: 369

## Resource

Frances Cook joins the TVNZ Breakfast team to explain the loyalty tax costing New Zealanders hundreds of dollars a year on power, insurance and banking, and the simple habit that can win it back without even switching providers. Follow me everywhere! Facebook / Frances Cook - Journalist Instagram / Frances | Money | Investing (@francescooknz) • Instagram profile TikTok / Frances Cook on TikTok Join the Money Memo newsletter for a free weekly money tip in your inbox each week https://www.francescook.co.nz/subscribe Become a confident sharemarket investor by signing up to the Market Memo newsletter https://www.francescook.co.nz/invest

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## Transcript

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