# When Exploiting Customers Is More Profitable: Southwest Turns Evil | Logically Answered

Page: https://stenobird.com/podcast/logically-answered-7268047/when-exploiting-customers-is-more-profitable-southwest-turns-evil-logically-answered
Text version: https://stenobird.com/podcast/logically-answered-7268047/when-exploiting-customers-is-more-profitable-southwest-turns-evil-logically-answered.md
Podcast: [Logically Answered](https://stenobird.com/podcast/logically-answered-7268047)
Published: 2026-07-23T04:42:00+00:00
Episode link: https://traffic.megaphone.fm/PODAGEN9881233868.mp3?updated=1778660319
Audio file: https://traffic.megaphone.fm/PODAGEN9881233868.mp3?updated=1778660319
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JSON: https://stenobird.com/v1/public/podcasts/logically-answered-7268047/episodes/when-exploiting-customers-is-more-profitable-southwest-turns-evil-logically-answered
Duration seconds: 1191

## Resource

When Exploiting Customers Is More Profitable: Southwest Turns Evil Southwest has historically been one of the most beloved airlines in the world by both employees and customers. Their philosophy has been quite simple: do right by employees. If they keep their employees happy, their employees will keep their customers happy, leading to strong customer loyalty and repeat business. They never tried to nickel and dime employees or customers, unlike every other airline and had customerfriendly policies regarding cancellations and rescheduling. In fact, Southwest proudly had a record of never laying off even a single employee in their entire 50 year history, but all of that recently changed. Activist investors have taken control of Southwest and they have been aggressively changing the company for the worse including charging for checked bags, laying off employees, and pulling back on perks across the board. This video explains what made Southwest successful in the first place and how these activist investors are ruining a customer favorite. Earn Cash Back On Stocks: Up To $5,000 Per Year https://www.silomarkets.com/logic Free Weekly Newsletter With Insiders: https://logicallyanswered.co/ Socials: https://www.instagram.com/hariharan.jayakumar/ Discord Community: https://discord.gg/SJUNWNt Timestamps: 0:00Southwest Has Changed 0:44Employee First 5:52Customer First 9:20Investor First Resources: https://pastebin.com/6WKKSmN5 Disclaimer: This video is not a solicitation or personal financial advice. All investing involves risk. Please do your own research. https://www.silomarkets.com/disclosures Logically Answered is centered around explaining the economics of tech and social media. These sectors are generally analyzed through the lenses of finance and economics to determine whi…

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